At Selena Byte, we value your satisfaction. Please read our Returns & Refund Policy carefully to understand your rights regarding product returns and refunds.
1. Cash on Delivery (COD) Orders
All orders on Selena Byte are strictly Cash on Delivery (COD). Payment is collected at the time of delivery.
2. Eligibility for Returns
We accept returns only in the following cases:
- Damaged or defective products received
- Incorrect products delivered
- Missing items from your order
3. Return Timeframe
You must notify us of any issue within 7 days of receiving your order. After this period, we may not be able to process a return or refund.
4. Return Process
To initiate a return, please:
- Contact us at [email protected] with your order details and a description of the issue.
- Provide photos of the damaged or incorrect product if applicable.
- Await instructions from our team on how to return the product.
5. Refunds
- Refunds are processed only for eligible returns.
- Since all transactions are COD, refunds will be provided via alternate methods as communicated by our support team.
- Refund processing may take up to 7–10 business days after the returned product is received and inspected.
6. Non-Returnable Items
- Products that have been used or altered
- Items damaged due to improper handling or external factors
- Any product not meeting the eligibility criteria above
7. Contact Us
If you have questions or concerns about your order, return, or refund, please reach out to us at:
Email: [email protected]